FAQs

Brief list of FAQs

Why should I create an account on maicdust.co.in.?

Creating an account on magicdustcan enhance your shopping experience. All the products you want for the body and skin care is available with us. Also, there are certain features and benefits of our website for registered account.  Helping you with  easy and fast shopping experience by giving you the transparency to select, shop and track the order. We make sure that the product is delivered to you within the promised time.

What do I do if I forget my password.?

If you have forgotten your password, please click on the Forgot Password available below which will direct you to the link where you can reset your password. You will have a choice to reset your password via email, via username, or by answering one or more security questions. If you choose to reset the password by your email address, we will send you an email containing a link to reset your password which you can follow to create a new password. You may also contact a customer service representative at care@jerseytrendz.in.

Can I make changes or cancel the order after it is confirmed.?

We request you to contact us as quickly as possible if you want any changes with your orderafter making the payment. Changes, related to the delivery address or cancellation of the order can be done only if it’s not dispatched from our warehouse.

How do I track my order.?

By visiting our ‘Customer Profile’, you can find the status of your order, as well as the history of your previous orders. After we receive your order, we will automatically send you an email with your order number and details attached. In case you do not receive your tracking details, please contact us via email at care@jerseytrendz.in and we can help you track your order.

What to do if payment is deducted but the order is not proceeded/ order confirmation is not received.?

The amount deducted gets credited back to your account within 5-7 working days if the order is not processed. In case, you do not receive the refund we request you to kindly contact our customer care department via email at care@jerseytrendz.in with the order confirmations details.

My order has shipped but not delivered yet, what should i do.?

It could be because the order is still in transit and will arrive in the given time frame. For more details, you can track your order or contact our customer care department via email at care@jerseytrendz.in or call us at +919833205081.

How long will it take to receive my order.?

Once your payment has been completed successfully, it may take 3 to 5 working days for delivery dependingon your pin code/location.